Wednesday 3 July 2019

Incompetence at Bank Windhoek has a name: Vernonn Coetzee

#IncompetentVernonnCoetzee #BadServiceBankWindhoek #BankWindhoekNamibiaFailed #InferioriBankWindhoekService #VernonnCoetzeesIncompetence #ComplaintAboutVernonnCoetzee

Incompetence at Bank Windhoek has a name: Vernonn Coetzee

We made an advanced order of foreign currency amount to buy at Bank Windhoek, Namibia. Our order was confirmed several times by Vernonn Coetzee, Forex Teller at Windhoek main branch.
Two weeks after confirmation Vernonn Coetzee informed us of order cancellation on the ground that we have no transactional account at Bank Windhoek. Vernonn Coetzee, a professional of highest qualification, has taken only two weeks to check our details and order and realise it.

As a result we had to buy part of the original amount from other dealers with some substantial financial loss. Bank Windhoek has also lost some profit.
To add insult to injury we could buy part of the originally requested amount from other BW branch without any problems and that branch employees confirmed that absence of transactional account is NOT a requirement to buy what we wanted to buy.

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